Support

Need a hand with Trbo? We usually reply within 1–2 business days.

General support: help@trbo.bike
Business enquiries: will@trbo.bike

Common questions

My trainer won't connect in ERG mode

Make sure your trainer's Bluetooth is switched on and that no other app (Zwift, TrainerRoad, another training app, or a bike computer) is already connected to it. Most smart trainers can only hold one Bluetooth connection at a time.

On a Mac, Bluetooth also needs Chrome: Safari can't connect to trainers at all. Full step-by-step for Mac →

A ride didn't sync to Strava

Check that Strava is still connected under Settings → Account & subscription, and reconnect if it's dropped. If a specific ride is missing, email us the date and workout name and we'll take a look.

I want to cancel or change my subscription

Subscriptions bought through the App Store are managed entirely through your Apple ID: Settings → your name → Subscriptions → Trbo. We can't cancel or refund App Store subscriptions on our end; Apple handles billing directly.

My heart rate monitor isn't showing a reading

Heart rate is read live from your strap over Bluetooth and shown on screen only; it's never stored on our servers. If nothing appears, re-pair the strap from the connection screen and make sure it isn't already paired to another app or device.

Something else

Email help@trbo.bike with what you were doing and, if you can, a screenshot: that's usually the fastest way for us to help.

• Privacy Policy
• Terms of Service
• Delete your account and data